HighLevel updates: week of October 26, 2026

01 / Conversation AI / Oct 27

Outbound AI agents with triggers

A Conversation AI agent can now message a contact first. Triggers live inside the agent under Deploy, Outbound, Triggers: form submitted, Facebook, Instagram, Google or TikTok lead form, contact created, tag added, appointment booked or confirmed, opportunity created or moved, and missed call. The agent writes a personalised first message, sends up to 5 follow-ups when the contact goes quiet, and holds messages that fire outside its working hours until the next opening. Messages go out over SMS, Do Not Disturb contacts are skipped and an AI disclaimer is added to every first message. It's in Labs under Conversation AI, Outbound AI Agents.

What it means for you: Speed to lead and missed call text back, run by the agent itself with no workflow to build. Turn it on for one client and test it on your own number before you add more triggers. My Conversation AI setup is in Train Conversation AI.

02 / Conversation AI / Oct 27

Conversation AI Campaigns: database reactivation

Go to Contacts, AI Campaign, pick an audience and an agent, and the agent texts every contact a first message written from that contact's past interactions. Ready-made audiences include contacts who engaged, uncontacted new leads, open opportunities with no activity and lost opportunities, over 7, 15 or 30 days, or you can use any Smart List. Send now, at a set time, or in drip mode in batches. Replies go to the same agent, which can book the appointment. Same Labs switch as outbound triggers.

What it means for you: Database reactivation is a service a lot of agencies already sell to local businesses, and this builds it into HighLevel. Use drip mode on old lists so the whole list doesn't go out in one go.

03 / SaaS / Oct 30

SaaS Usage Limits

Set a usage limit for each SaaS client and decide what happens when they reach it: bill them for the extra usage or stop the action. It starts with Voice AI and Conversation AI. Clients see their usage on their billing page, and if they can't upgrade their plan they can request a higher limit, which you approve or reject from Manage Client. You can add limits as a step when you onboard a client with rebilling. Available to Pro agencies through Labs.

What it means for you: This is the guardrail for rebilled AI. A client's voice agent can't quietly run up a bill you only find out about at month end. How HighLevel bills usage is in Usage fees.

04 / Phone / Oct 30

Hosted Numbers: text from a number you already have

In Labs for eligible accounts. An agency owner or admin can host a client's existing US local number for SMS in HighLevel, while voice calls stay with the current carrier. The guided setup checks eligibility, verifies ownership with an automated call, sends an authorization letter for e-signature and tracks the request. The number is ready to text once identity verification (where required), A2P registration and sender setup are done, and an approved A2P registration already on the location is reused. Start from Settings, Phone System, Manage Numbers, Add Number, Host a Number.

What it means for you: The client who won't give up the number on their trucks and business cards can now text from it in HighLevel without porting it (see Use your own phone number).

05 / Phone / Oct 28

Agency Trust Center for A2P

One dashboard in Agency View for every sub-account's A2P 10DLC registrations: approved, in review and rejected, with rejection reasons. You can fix and resubmit eligible rejected brands and campaigns, and start a new brand registration for a sub-account, without switching into it. Turn on the Agency A2P console in Labs, then go to Settings, Phone Integration, Trust Center (A2P). Founder's plan only, for agency owners and admins.

What it means for you: If you run A2P for a lot of clients, this replaces logging into each sub-account to see why a campaign got rejected (see A2P 10DLC registration).

06 / Workflows / Oct 29

Router: new workflow action

If/Else sends a contact into the first branch that matches and skips the rest. Router checks every branch and runs each one that matches, left to right. Branches can be custom rules, always run, or a fallback that only runs when nothing else matched.

What it means for you: If you've ever duplicated a workflow because a lead matched two conditions (say, a new lead who is also a past customer), this replaces that.

07 / Workflows / Oct 29

Loop: new workflow action

Loop runs the actions inside it once for each item in a list, or once for each number in a range. Sequential by default, with a parallel mode. The Test tab shows every iteration.

What it means for you: One inbound webhook with three line items can now create three opportunities, with no code and no Make or Zapier in the middle.

08 / Conversation AI / Oct 27

Claude and Gemini models in Conversation AI

Conversation AI agents can now run on Claude Opus 5.5, Sonnet 5.5, Haiku 5.5 and Haiku 4.5, or Gemini 3.8 Flash, 3.7 Flash and 3.5 Flash Lite, from the same Model menu as GPT. The menu shows a relative cost rating for each model. You can pick a secondary model from another provider that takes over if the primary is down. In Labs under Conversations AI, Claude & Gemini Model Support.

What it means for you: Use a cheaper model for simple, high-volume replies and a top one for sales chats. HighLevel says GPT 5 and GPT 5 Mini retire on Oct 30, so move any client agents still on them.

09 / Conversation AI / Oct 27

MCP servers in Conversation AI

Connect up to 5 MCP servers to a Conversation AI agent: 40+ from the Marketplace (Google Calendar, Drive, Sheets, Docs, Canva, Zapier, Apify and more) or your own by URL. You choose which tools the agent may use and write when it should use each server. In Labs.

What it means for you: The agent can answer from a client's real price sheet or calendar mid-chat. Untick any tool that can delete or change things.

10 / Agent Studio / Oct 28

Computer for Managed Agents

Managed Agents can now browse websites, fill in forms, create and edit files and run Python. Each agent gets its own computer and can run 8 to 10 browser chats in parallel. Logins are stored in HighLevel Keychain, and payments, sending messages, form submits and file deletes need your approval. It works in chat and manual runs, not automation-triggered runs. Turn it on under the agent's Capabilities in Agent Studio.

What it means for you: Good for research and reporting jobs, like pulling competitor prices into a spreadsheet for a client.

11 / Agent Studio / Oct 28

Subagents in Managed Agents

A Managed Agent can split a big job into smaller tasks, hand each to a subagent with only the tools it needs, and run independent tasks in parallel. View subagent activity shows what each one did.

What it means for you: Longer jobs, like a weekly sweep of stalled opportunities, should finish faster.

Cost: Subagent usage is included in the parent agent's run billing.

12 / Agent Studio / Oct 28

Import n8n workflows into Managed Agents

In beta. Upload an n8n workflow export (.json) and HighLevel converts it into a Managed Agent, mapping triggers, IF and Switch nodes, Wait nodes, AI steps and app connections. Before you publish, it shows which steps were carried over, adapted or not possible.

What it means for you: If you built client automations in n8n, this is a way to move them into HighLevel without rebuilding by hand. Check the not possible list.

13 / Email / Oct 27

Email Domain Warm-Up for LC Email

In beta. HighLevel creates warm-up mailboxes on your dedicated sending domain and ramps daily volume toward a goal you choose, with real-looking threaded replies. Your contacts never get warm-up emails. Each domain gets a health score from 0 to 100 and a report with SPF, DKIM, DMARC and MX status. Agency and sub-account domains both work. Request access with the beta form, then go to Settings, Email Services, Dedicated Domain and IP.

What it means for you: One less outside tool for a client's new sending domain (see Emails going to spam).

Cost: Free during the beta, per the entry.

14 / Reputation / Oct 26

Manage Reviews AI in bulk from Agency view

From Agency, AI Suite, AI Setup, set Reviews AI to Off, Suggestive or Auto responses for one or many sub-accounts at once. Changes a sub-account makes show up in the agency view.

What it means for you: Rolling review replies out to every client is one screen now.

15 / Reputation / Oct 26

Reviews AI agents: brand voice and guardrails

New controls for how each Reviews AI agent sounds (we or I, tone, length, sign-off), guardrails against repeated openers and risky language like refund promises or fault admissions, an option to hold sensitive reviews for a person, and a live preview.

What it means for you: Turn on the sensitive review hold before you put a client on Auto responses.

16 / Reputation / Oct 26

Reputation widgets on location dashboards

16 new dashboard widgets for review requests, reviews and response rate and time.

What it means for you: A reputation view you can build into a client's dashboard.

17 / Client Portal / Oct 28

Client App Builder: branded mobile apps with AI

In Labs. Describe the app and AI builds the screens, using your brand board, and connects your courses, communities, files, appointments and member accounts. Sign-in and join codes are built in, and you can publish an installable Android app.

What it means for you: A branded app for a client's members without a developer. Android only, per the entry.

18 / Client Portal / Oct 28

Vibe Coding for the Client Portal

Build Client Portal pages by describing them, then refine by chatting or by clicking elements in the preview. Works with your existing portal data and custom domains. In Labs through Client App Builder.

What it means for you: Custom portal pages without code.

19 / Client Portal / Oct 28

Custom Objects in Client App Builder

Portal members can submit records, like service requests or applications, that save as Custom Object records in the CRM. AI proposes the objects and pages for you to approve. In Labs.

What it means for you: A client portal that feeds the CRM directly.

20 / Workflows / Oct 27

Workflow Maps

A visual map, generated from your existing workflows, that shows folders, workflows and the tags, forms, calendars, pipelines and fields that connect them. Search it, and use Cleanup to find workflows with default names, no recent enrollments or empty folders. Automation, Workflows, Workflow Maps. Agency users and admins only at launch.

What it means for you: Handy when you take over a messy sub-account and need to see what triggers what.

21 / Workflows / Oct 27

Workflow Maps: find workflow errors

An errors badge flags workflows with failed runs, and you can open the failed step from the map.

What it means for you: One place to check failures across a whole sub-account.

22 / Workflows / Oct 27

Workflow Maps: follow one contact through your workflows

Search a contact and see every workflow they entered, with a timeline of runs over the last 60 days.

What it means for you: Answers "why did this lead get that text?" fast.

23 / Workflows / Oct 27

Workflow Maps: AI assistant

Ask the map's assistant what a workflow does, have it organize folders, or request a build or edit.

What it means for you: Quick summaries of workflows you didn't build.

24 / Workflows / Oct 27

Workflow Maps: linked workflows on the canvas

View a workflow together with the workflows it hands contacts to.

What it means for you: Easier to follow a lead from capture to booking to follow-up.

25 / Workflows / Oct 28

Workflow Maps: onboarding and Resources

A guided intro, walkthroughs and a Resources hub inside Workflow Maps.

What it means for you: Useful for showing a teammate around.

26 / AI / Oct 28

Workflows in the LeadConnector MCP server

In private beta. Claude, ChatGPT, Cursor and other AI tools can now find, read, build, publish and delete workflows, and read execution logs and stats, through HighLevel's MCP server.

What it means for you: Asking your AI assistant "which steps in New Lead Nurture failed this week, and for who?" beats reading execution logs by hand.

27 / Workflows / Oct 28

Workflows API

In private beta. Create, read, update, validate, publish and delete workflows from your own code, and read execution logs and step stats.

What it means for you: Roll the same workflow out to many sub-accounts without rebuilding it by hand.

28 / AI / Oct 29

Web search in the AI Agent action

A new Built-in tools section in the AI Agent action. Turn on Web search and the agent looks things up mid-run when it needs to. You can also paste URLs into the instructions so it reads the pages you trust.

What it means for you: Handy for agents answering questions about things that change, like rebates, prices or opening hours.

Cost: Billed per search on top of the AI Agent action: 1 cent on OpenAI and Claude models, 1.4 cents on Gemini.

29 / AI / Oct 29

Skills in the AI Agent action

Skills are reusable instructions the agent only loads when a run needs them. You write one once and attach it to any AI Agent action. Every account gets four built-in ones: Humanizer, Write-well, Cold-email and Sms-writer.

What it means for you: If you're pasting the same tone and rules into every agent prompt, put them in a skill instead and change them in one place.

30 / AI / Oct 27

Shareable chat page for the AI Agent action

An AI Agent action can get its own hosted chat page with a shareable link. Visitors sign in with their email and a one-time code, and the email has to belong to an existing contact. You see every chat, the tools called and the tokens used.

What it means for you: A members-only assistant for a client's customers, with no website or widget.

Cost: Each visitor reply is billed like an AI Agent execution in your workflow.

31 / Workflows / Oct 27

A/B Test workflow action

Split contacts evenly across 2 to 10 paths, pick a goal (email activity, appointment status, a tag, a payment or a custom condition) and when the test ends. Then send new contacts to the winner.

What it means for you: Test two follow-up sequences for a client and keep the one that books more.

32 / Workflows / Oct 27

Test triggers and actions with real events

In Labs. Listen for a real event on a trigger, test one action at a time and see its output, or run the whole workflow step by step. Past test runs are kept with a retry button.

What it means for you: Testing now works for workflows that don't start from a contact, like webhooks.

33 / Workflows / Oct 29

Test workflows inside AI Builder

After AI Builder builds or edits a workflow, its reply ends with a Test workflow button. The test runs for real, each step reports on the canvas, and AI Builder writes a summary of what ran, what got skipped and what errored. It's behind a toggle in HighLevel Labs for now.

What it means for you: The test runs the real steps, so tags get added and messages get sent. Use a test contact, not a client's real lead.

34 / Workflows / Oct 27

AI Builder fills in your account data

Name the form, pipeline, snippet, tag or user in your prompt and AI Builder finds it in the account and sets up the step with it.

What it means for you: Less clicking through each step after an AI build.

35 / Phone / Oct 27

Voice Intelligence for calls

In Labs. After each recorded call: a summary, contact details ready to save, a call outcome picked from your list, and a score out of 10 with a coaching tip. Nothing changes on a contact until someone approves it. Works on LeadConnector numbers.

What it means for you: Call notes and QA scoring for a client's sales team without listening to every call.

Cost: No extra charge beyond your usual call transcription, per the entry.

36 / Conversation AI / Oct 27

Build a Conversation AI agent by describing it

In Labs. Describe the agent and Build with AI sets up the triggers, channels, booking and hand-off actions, knowledge base and prompt, then you change it by chatting.

What it means for you: A faster first draft of a client agent. Still read the prompt it writes.

37 / Conversation AI / Oct 27

Rich elements in Conversation AI replies

Agents can reply with quick replies, lists, link buttons, images and files on WhatsApp, Messenger, Instagram and Live Chat. Other channels get the same content as plain text.

What it means for you: Booking buttons on WhatsApp and live chat instead of "reply 1 for...".

38 / Conversation AI / Oct 27

Test Conversation AI agents per channel, and test outbound

The test chat now shows replies as each channel would, and you can test the agent's first outbound message without texting a real contact. The Deploy tab is redesigned.

What it means for you: Check outbound openers before they reach a client's leads.

39 / Conversation AI / Oct 27

Conversation AI books in the contact's time zone

In Labs. Before offering slots, the agent works out the contact's time zone from their city or address, asks if it can't tell, and saves it on the contact.

What it means for you: Fewer missed appointments for clients with customers in other time zones.

40 / Conversation AI / Oct 27

Conversation AI can fill dropdowns, checkboxes and radio fields

The Contact Info action now saves to radio, checkbox, dropdown and phone fields, plus contact source and type, matching the customer's words to the field's options.

What it means for you: Qualifying questions now land in the fields your pipelines filter on.

41 / Social Planner / Oct 26

Social comments in Conversations

Comments on posts published through Social Planner show up in the Conversations inbox. Each commenter becomes a contact, and you can reply publicly or move to a DM.

What it means for you: A client's social comments get answered from the same inbox as their texts.

42 / Social Planner / Oct 26

Social Planner: invite clients to connect accounts

In Labs. Send a password-protected link that lets a client connect their own social accounts to the sub-account, without logging in or sharing passwords.

What it means for you: Social onboarding without the screen-share call.

43 / Social Planner / Oct 26

Social Intelligence

Limited beta. Search brands, keywords or hashtags across social platforms for mention volume and sentiment, save topics and set alerts. 100 searches per location for the beta.

What it means for you: Basic social listening for a client, inside HighLevel.

44 / Conversations / Oct 27

Conversations: search messages by keyword

Search a word or phrase across the whole inbox or inside one thread, with filters.

What it means for you: Finding the price you quoted three weeks ago takes seconds.

45 / Conversations / Oct 27

Conversations: six new filters

Filter by channel account, last call status, contact type, and opportunity pipeline, stage and status.

What it means for you: Pull up every missed call that hasn't been called back.

46 / Conversations / Oct 28

Resizable panels in Conversations

Drag the dividers to resize the list, thread and contact panels. Sizes are saved.

What it means for you: Quality of life.

47 / Phone / Oct 28

RCS messaging in Labs

Agencies can turn on RCS per sub-account in Labs and do the whole RCS sender registration inside HighLevel.

What it means for you: Branded rich messages. Start with one client.

48 / Mobile App / Oct 30

Live call quality and call ratings on mobile

Signal bars on every call in the app, with a tip when the connection drops, and a star rating after you hang up.

What it means for you: Helps a client's team tell a bad Wi-Fi call from a bad line.

49 / Mobile App / Oct 30

Every call recording on mobile

The mobile app now shows every recording on a call, each with its own transcript. Version 4.27 and up.

What it means for you: Transferred calls no longer lose the second half.

50 / Mobile App / Oct 30

Who answered the call, on mobile

Call details in the app show who picked up and on which device. Version 4.27 and up.

What it means for you: Clearer accountability with ring groups.

51 / Mobile App / Oct 28

Ask AI Computer on mobile

Start an Ask AI Computer task from the phone app, watch the browser live, take over with a tap and hand it back.

What it means for you: Kick off a research task away from your desk.

52 / WhatsApp / Oct 26

WhatsApp call recording and transcripts

Turn on recording per number and every WhatsApp call is saved in the conversation with a transcript. Callers hear a consent announcement first.

What it means for you: A record of what was agreed on WhatsApp calls.

Cost: Free for now. HighLevel says Meta may start charging for recording and transcription later.

53 / WhatsApp / Oct 26

Forms inside WhatsApp with Flows

Send an existing form as a WhatsApp Flow so the lead fills it in the chat. Answers land in Forms, Submissions on the right contact.

What it means for you: Lead intake without sending people to a link.

54 / WhatsApp / Oct 26

WhatsApp carousel templates

One WhatsApp message with 2 to 10 swipeable cards, each with its own image or video and up to two buttons.

What it means for you: Show a client's whole offer range in one send.

Cost: WhatsApp bills per message, so a carousel counts as one marketing message.

55 / WhatsApp / Oct 26

WhatsApp template library

52 ready-made WhatsApp templates (32 marketing, 20 utility) by industry, in six languages, to edit and submit for approval.

What it means for you: A head start on template approvals.

56 / WhatsApp / Oct 26

WhatsApp booking flows in 13 languages

Appointment booking flows can now be shown in 13 languages.

What it means for you: For clients with Spanish, Portuguese or European customers.

57 / Email / Oct 27

Pre-send spam check

Check a campaign's content, sender setup and links for spam risks from the send screen, with a fix for each one.

What it means for you: A last check before a client's newsletter goes out.

58 / Email / Oct 27

Verify email addresses during contact import

A checkbox on the last step of Contact Import verifies emails as they come in. Track it in Bulk Actions.

What it means for you: Clean a client's old list before the first send.

59 / Email / Oct 27

Inbox Preview for emails

In beta, through Labs. See how an email renders in real Gmail, Outlook, Apple Mail and other clients, in light and dark mode.

What it means for you: Catch Outlook layout problems before a client does.

60 / SaaS / Oct 27

Notification email domains per SaaS brand

Agencies using Multi-Brand Management can give each brand (up to two) its own notification email domain.

What it means for you: System emails match the brand your client bought.

61 / Email / Oct 27

Email AI Editor

In Labs. Describe an email and get a full design using your brand board, then edit by chat, code or the drag-and-drop editor.

What it means for you: Faster first drafts of client emails.

62 / Email / Oct 27

Email sequences with AI

In Labs. Describe a goal and Email AI lays out every step, the timing and a designed email for each. Nothing sends until you confirm.

What it means for you: A welcome or reactivation sequence from one prompt.

63 / Email / Oct 27

A/B tests set up by Email AI

In Labs. Ask Email AI to test subject lines or content and it sets up up to 4 variations. The winner by opens or clicks goes to the rest of the list.

What it means for you: Split tests without the setup work.

64 / Email / Oct 27

Mobile view controls in the email builder

Set separate mobile spacing, button width and image sizes without changing the desktop design.

What it means for you: Emails that read right on a phone.

65 / Email / Oct 27

Email Marketing redesign

A refreshed look across campaigns, templates and stats, and email tools that load up to 7x faster on a first visit.

What it means for you: Quality of life.

66 / Email / Oct 27

Template switcher in the email builder

Swap an email to a different template from inside the builder, with a confirm step.

What it means for you: No more rebuilding an email to change its template.

67 / Ad Manager / Oct 27

Two-way Meta campaign sync in Ad Manager

Existing Meta campaigns sync into Ad Manager, and edits made in either place sync both ways.

What it means for you: Manage and report on a client's existing Meta ads from HighLevel.

68 / Ad Manager / Oct 27

TikTok ads in Ad Manager

Build and run TikTok Lead Generation campaigns, with Instant Forms or direct messages, next to Meta, Google and LinkedIn.

What it means for you: One more lead source you can run for a client from HighLevel.

69 / Workflows / Oct 27

Google Sheets workflow triggers

Four triggers: new spreadsheet, new row, updated row and new worksheet.

What it means for you: Start a workflow from the sheet a client already uses.

Cost: Google Sheets is marked Premium in the workflow builder, and HighLevel says premium usage charges may apply.

70 / Workflows / Oct 27

Slack workflow triggers

Five triggers: direct message, user joins a channel, app mention, new channel message and emoji reaction.

What it means for you: Route team requests from Slack into HighLevel.

Cost: These are premium triggers, per the entry.

71 / Meeting Room / Oct 27

Meeting Room: built-in video calls

Video meetings inside HighLevel with a permanent personal link, unique links for appointments, guest access, waiting rooms, recordings, transcripts and AI summaries.

What it means for you: Sales calls without a separate Zoom link.

72 / Meeting Room / Oct 27

Breakout rooms in Meeting Room

Up to 100 breakout rooms per meeting, with timers and per-room recording.

What it means for you: For workshops and group coaching.

73 / Client Portal / Oct 29

Service booking in the Client Portal

Clients can browse services, book, reschedule and cancel from inside the Client Portal, with their info pre-filled. Meetings and services show together under Appointments.

What it means for you: Fewer separate booking links to send out if your clients already log into the portal.

74 / Calendars / Oct 29

Calendar view settings, export and staff colors

A new settings panel for the calendar view: timezone, grid interval, greying out non-working hours, hiding empty rows and showing buffer time. You can also export the view you're looking at. Display only, it doesn't change availability or booking rules.

What it means for you: Quality of life if you run a calendar for a team with a lot of staff.

75 / Calendars / Oct 28

Custom appointment statuses

In Labs. Name your own appointment statuses, like Checked in, under six fixed states that control the time slot and notifications.

What it means for you: Track clinic or salon visits stage by stage.

76 / Calendars / Oct 28

Sell retail products on service appointments

Add products to a service appointment in the app, with one total and inventory updated. Not on the customer booking page.

What it means for you: For salons and spas that sell products at the visit.

77 / Calendars / Oct 28

Rentals: additional fees

Reusable mandatory fees, like cleaning or service fees, as a flat amount or a percentage, shown upfront and on the invoice.

What it means for you: For rental clients.

78 / Calendars / Oct 28

Rentals: add-ons

Optional extras customers can add to a booking, with quantities and their own pricing.

What it means for you: For rental clients.

79 / Calendars / Oct 28

Rentals: deposits and partial payments

Collect a deposit of 1 to 99% at booking and charge the balance automatically on a due date.

What it means for you: For rental clients with high-value bookings.

80 / AI / Oct 29

AI Analyze Video: new workflow action

Give it a video URL (YouTube, Shorts or a direct file) and a prompt, and Google Gemini watches the video, listens to the audio and returns a text answer for the next steps.

What it means for you: Think summaries of video testimonials, or checking that a submitted video shows what it's supposed to.

Cost: Premium action, billed per run based on tokens. Longer videos and longer answers cost more.

81 / AI / Oct 29

AI Video Generation: new workflow action

Generates a 4, 6 or 8 second video from a prompt with Google's Veo 3.1, in horizontal or vertical format, up to 1080p, with optional AI audio. Up to 3 reference images. The video lands in the Media Library and its URL goes to the next step.

What it means for you: Short social clips or product mockups generated from a form or a contact field, without leaving the workflow.

Cost: Premium action, billed per run based on length and settings. HighLevel says to treat its cost figures as estimates.

82 / Agent Studio / Oct 28

One workspace for Managed Agents

Build, test, review activity and publish Managed Agents from one screen.

What it means for you: Quality of life.

83 / Forms / Oct 27

Forms that create opportunities without a contact

Private beta. A form can create an opportunity, company or custom object record, or two linked ones, with no contact.

What it means for you: Quote and deal registration forms that go straight into the pipeline.

84 / Forms / Oct 27

Automatic taxes and billing address in forms

Order forms can calculate tax from the customer's address and collect a separate billing address.

What it means for you: Order forms that handle tax for you.

85 / Forms / Oct 27

Product-level conditional logic in forms

Use a chosen product as a condition, and show or hide single products and variants.

What it means for you: Order forms that change with what the customer picks.

86 / Forms / Oct 27

Quiz element in funnels and websites

Drag a quiz onto a funnel step or website page, no embed code.

What it means for you: Quicker quiz funnels.

87 / Forms / Oct 27

Error detection in forms, surveys and quizzes

Save errors now point to the exact field, with recommendations before you go live.

What it means for you: Fewer support tickets over a form that won't save.

88 / Forms / Oct 27

New Integrate tab for forms, surveys and quizzes

Embed, share, email and workflow options in one tab, with live embed previews and QR codes.

What it means for you: Quality of life.

89 / CRM / Oct 27

Calculated fields

Private beta. Custom fields that fill themselves from a formula, like days since last purchase or a lead score.

What it means for you: Lead scores without a workflow updating a field.

90 / CRM / Oct 27

Association Created workflow trigger

In Labs. Start a workflow when two CRM records get linked, filtered by the association label.

What it means for you: For clients using custom objects.

91 / CRM / Oct 27

Send SMS from Custom Object and Company workflows

In Labs. Text the contacts linked to a custom object or company record, picked by association label.

What it means for you: Renewal or service reminders driven by records, not contacts.

92 / CRM / Oct 27

Associated records in contact Smart Lists

In Labs. Show linked companies and custom object records as columns, and filter contacts by them.

What it means for you: Segment by what a contact is linked to.

93 / CRM / Oct 27

Contact roles in companies

In Labs. Label contacts in a company as, say, Billing contact or Decision maker, and email by role.

What it means for you: For B2B clients.

94 / CRM / Oct 27

Link a contact to more than one company

In Labs. One contact can be linked to several companies without replacing their primary company.

What it means for you: For B2B clients.

95 / CRM / Oct 27

Automatic company creation by email domain

Out of Labs. Contacts are linked to a company by email domain, and a company is created when none matches. On by default for new agencies only.

What it means for you: Turn it on in Settings, Objects, Companies for B2B clients.

96 / CRM / Oct 27

Folders for contact documents

Organize a contact's documents in folders and restore deleted files within 60 days.

What it means for you: Quality of life.

97 / CRM / Oct 27

New contact activity panel

In Labs. A redesigned activity panel with cards for opportunities, appointments, notes and tags, and filters.

What it means for you: A contact's history in one view.

98 / Courses / Oct 28

Course video analytics

In Labs. Views, watch time, drop-off heatmaps and AI suggestions for native course videos.

What it means for you: See where students stop watching.

99 / Courses / Oct 28

Discover: sell courses inside the Client Portal

In Labs. Learners can browse and buy other courses and offers from a Discover section in the portal.

What it means for you: For course clients.

100 / Communities / Oct 27

Badges in Communities

Members earn badges automatically for milestones and activity.

What it means for you: For community clients.

101 / Blogs / Oct 26

Comments on blog posts

Readers can comment, reply and react on posts, and you moderate from a new Comments tab.

What it means for you: Quality of life.

102 / WordPress / Oct 26

Antivirus for WordPress sites

Every hosted WordPress site gets scans, one-click fixes and hardening options.

What it means for you: For clients on HighLevel's WordPress hosting.

103 / WordPress / Oct 26

New WordPress site menu and sites list

One menu per site and a table with status, threats, updates, uptime and backups for every site.

What it means for you: Quality of life.

104 / Affiliate Manager / Oct 27

Affiliate Manager public API

32 REST endpoints for affiliates, campaigns, commissions and payouts.

What it means for you: Custom affiliate dashboards and syncs.

105 / Affiliate Manager / Oct 27

Affiliate Manager: failed PayPal payouts

Payouts PayPal denies now show as failed, with the reason and a retry option.

What it means for you: Payout status you can trust.

106 / Affiliate Manager / Oct 27

Affiliate Manager audit logs

Changes to campaigns, affiliates, commissions and payouts are logged with before and after values.

What it means for you: Settles commission disputes.

107 / Affiliate Manager / Oct 27

Affiliate Manager: unlimited recruiting depth

Affiliates at any tier can recruit sub-affiliates. Commissions still follow your tier settings.

What it means for you: For multi-tier affiliate programs.

108 / QR Codes / Oct 27

QR codes for calendars, services and rentals

New QR types for calendars, services and rentals, plus ready-made QR codes inside each.

What it means for you: A booking QR for a client's counter or flyer.

109 / QR Codes / Oct 27

QR code scan limits and expiry

Set scan limits and an expiry on a printed QR code, and a redesigned QR builder.

What it means for you: One-time offer codes.

110 / QR Codes / Oct 27

Profile and business card QR codes

Auto-generated profile and business cards with a QR code, from a new QR icon in the top bar. Scanners can send you their details.

What it means for you: A digital business card that creates contacts.

111 / QR Codes / Oct 27

QR code analytics by device, browser and location

Scan breakdowns by device, browser and geography, with data back to Aug 28, 2024.

What it means for you: Proof for a client that their print QR codes get scanned.

112 / QR Codes / Oct 28

Website QR codes

One-click QR codes for any website page, which keep working if the slug or domain changes.

What it means for you: Quality of life.

113 / QR Codes / Oct 27

Brand colors on QR codes

Pick QR colors from your brand board swatches.

What it means for you: Quality of life.

114 / Funnels and Websites / Oct 27

Graphic Library in the page builders

11,000+ icons, emojis and illustrations in the funnel, website, store and webinar builders, plus AI-generated graphics.

What it means for you: No more hunting for icons on other sites.

115 / Brand Boards / Oct 27

Typography in Brand Boards

Brand Boards now hold a full set of heading, body and caption styles.

What it means for you: Quality of life.

116 / Brand Boards / Oct 27

Create a brand board from the email builder

Paste a website URL to pull in brand colors, logo and fonts without leaving the email builder.

What it means for you: Quick client branding setup.

117 / Brand Boards / Oct 27

Preview templates in your brand colors

Preview any template in a brand board's colors before you pick it.

What it means for you: Quality of life.

118 / Templates / Oct 31

New templates

1 survey template and 14 ad templates for Facebook, Google and LinkedIn across niches.

What it means for you: Starting points for client ads.